Student Handbook

1. Scope

This Student Handbook applies only to learners enrolled on online English, French, and German language courses delivered by Falésia Jovial International Career Institute. It does not apply to on-campus programmes or professional adaptation programmes.

2. About the Institute

Falésia Jovial International Career Institute (FJICI) is an independent education provider offering online language courses in English, German, and French. The Institute’s mission is to promote global employability and cross-cultural understanding through high-quality, accessible online education.

FJICI operates in compliance with the laws and regulations of the United Kingdom and delivers its programmes under an institutional Quality Management System to ensure consistency, transparency, and continuous improvement.

All members of staff are experienced professionals committed to teaching excellence and to the academic and personal development of every learner.

3. Academic Information

FJICI offers online language programmes at levels A1 to C1, designed to meet a wide range of learning needs. Courses are suitable for beginners through to advanced learners and are structured to support steady language progression.

All classes are delivered live via Zoom and supported by the Institute’s e-Learning Platform. Teaching is interactive and learner-centred, encouraging active participation, discussion, and practical communication skills.

Assessment takes place through placement assessments, ongoing participation, tutor feedback, and end-of-course assessments. Upon successful completion of a course, learners receive a Certificate of Attendance or Certificate of Completion, depending on the programme undertaken.

Each course follows the academic structure and assessment criteria outlined in the Programme Specification.

4. Admissions and Enrolment

Admission is open to applicants who meet the entry requirements of their chosen online language course. Applicants must complete an online registration form and provide any required supporting information.

Once the application is approved and applicable fees are paid, the Institute confirms enrolment and provides access to online learning platforms and course materials.

All new learners are required to attend an online orientation session prior to the start of classes. This session introduces learners to the course structure, assessment methods, digital platforms, and available support services.

Admissions and enrolment procedures are governed by the Online Admissions Policy and the Fees and Refunds Policy.

5. Attendance and Academic Progress

Regular attendance and active participation in live online classes are essential. Learners are expected to attend scheduled Zoom sessions and engage with course activities.

Attendance is monitored, and learners who experience difficulties in maintaining participation are encouraged to contact their tutor or the UK Operations and Compliance Officer for guidance and support.

Academic progress is monitored through continuous assessment. Additional academic support may be provided where appropriate.

6. Student Code of Conduct

All learners are expected to behave with integrity, respect, and professionalism in all online interactions.

Learners must:

Join online classes punctually
Participate respectfully in discussions
Follow tutor instructions during live sessions
Refrain from disruptive, offensive, or inappropriate behaviour

Recording or sharing online classes without permission is strictly prohibited. Breaches of the Code of Conduct may result in disciplinary action, including suspension or withdrawal from the course.

7. Health, Safety and Student Welfare

FJICI is committed to supporting the wellbeing of online learners. While courses are delivered remotely, the Institute recognises the importance of mental health and personal wellbeing.

Learners experiencing personal, emotional, or academic difficulties are encouraged to contact the Campus Administrator (Admissions & Student Support) or the UK Operations and Compliance Officer. Confidential guidance and referrals to external support services may be provided where appropriate.

8. Equality, Diversity and Inclusion

Falésia Jovial International Career Institute is committed to equality of opportunity and opposes all forms of discrimination or harassment.

All learners have the right to study in an inclusive and respectful online environment. Any concerns relating to discrimination or harassment should be reported to the UK Operations and Compliance Officer and will be handled confidentially.

9. Complaints and Appeals Procedures

The Institute operates a staged complaints and appeals procedure designed to resolve concerns fairly and efficiently.

Learners are encouraged to raise concerns informally in the first instance. Where issues cannot be resolved informally, a formal complaint may be submitted in writing in accordance with the Complaints and Appeals Procedure.

All complaints and appeals are acknowledged, investigated, and resolved within published timeframes, with outcomes communicated in writing.

10. Immigration Rules and Visa Compliance

FJICI delivers online-only programmes. The Institute does not sponsor visas and does not provide courses requiring a UK student visa.

Learners are responsible for ensuring that online study complies with any immigration or residency requirements applicable in their country of residence.

11. Online Learning and Digital Conduct

Online learners are expected to meet the same academic standards as traditional classroom learners.

Learners must:

Join classes from a quiet environment
Use a functioning camera and microphone where required
Maintain respectful digital communication

The Institute’s e-Learning Platform is used for course delivery, communication, and access to learning materials. All digital activity must comply with safeguarding and data protection requirements.

12. Fees, Refunds and Cancellations

All fees must be paid in accordance with the Fees and Refunds Policy. Payment options, refund conditions, and withdrawal procedures are published on the Institute’s website and provided prior to enrolment.

13. Data Protection and Confidentiality

Falésia Jovial International Career Institute processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

Personal information is collected for educational and administrative purposes only and stored securely. Data is not shared with third parties without consent unless required by law.

14. Academic Integrity

Academic honesty is fundamental. Plagiarism, collusion, or any form of academic misconduct is prohibited.

Suspected breaches are investigated in accordance with the Academic Misconduct Procedure and may result in academic penalties or withdrawal.

15. Student Feedback and Continuous Improvement

Learner feedback is actively encouraged and forms part of the Institute’s continuous improvement process.

Feedback is reviewed by academic and quality assurance staff, and improvement actions are monitored through the Quality Improvement process.

16. Graduation and Certificates

Upon successful completion of an online language course, learners are issued with a Certificate of Attendance or Certificate of Completion, in accordance with programme requirements and quality assurance standards.

17. Contact Information

Registered Address: 8 Duncannon Street, London WC2N 4JF, United Kingdom
Telephone: +44 20 8396 7390
Email: studentsupport@fj-ici.com
Website: https://www.fj-ici.com