1. Purpose
This policy sets out the arrangements for fees, payments, and refunds for online language courses delivered by Falesia Jovial International Career Institute (FJICI).
It ensures transparency, fairness, and compliance with UK consumer protection and data protection legislation.

2. Scope
This policy applies exclusively to:

• Online English, French, and German language courses
   

• All applicants prior to enrolment and payment
   

• All enrolled learners and relevant administrative staff
   

This policy applies to online study only.
 
3. Policy Principles
FJICI manages fees and refunds in accordance with the following principles:
3.1 Transparency
All fees, payment options, and refund conditions are published on the website before payment is taken.
3.2 Fairness
Learners are charged only for services provided and access granted.
3.3 Consistency
The same fee rules apply to all learners, regardless of nationality or location.
3.4 Compliance
All arrangements comply with UK consumer law and data protection requirements.


Part A – Fees
4. Fee Structure
4.1 Fees are determined by course type and duration and are published in the official Fee Schedule.
4.2 The following fee components may apply:
4.2.1 Application Fee
Payable at enrolment to cover application processing.
This fee is non-refundable.
4.2.2 Enrolment Fee
Confirms a place on the course and grants access to learning platforms.
This fee is refundable in accordance with Section 8.
4.2.3 Tuition Fee
Covers course delivery, teaching, learning materials, and academic support.
This fee is refundable in accordance with Section 8.


5. Currency and Payment Methods

• 5.1 All fees are stated and payable in British Pounds Sterling (£).

• 5.2 Learners may choose one of the following payment options:

• 5.2.1 Full Payment Option
  The full tuition fee may be paid in a single payment prior to course commencement.
  A 10 percent discount is applied to the tuition fee when full payment is made in advance.

• 5.2.2 Instalment Payment Option
  Tuition fees may be paid in two instalments:

• First instalment: 50 percent payable at enrolment
   

• Second instalment: 50 percent payable no later than 30 days after the course start date
   

• 5.3 Payment deadlines and amounts are confirmed in the Student Agreement.

• 5.4 Payments must be made via bank transfer or an authorised online payment system.

• 5.5 Learners are responsible for any bank or currency conversion charges.

• 5.6 Access to live Zoom classes and online learning platforms is granted only once payment requirements are met.
   

6. Invoicing and Receipts

• 6.1 An invoice is issued once enrolment details are confirmed.

• 6.2 An official receipt is issued upon confirmation of payment.

• 6.3 Copies of invoices and receipts are retained securely in accordance with institutional record-keeping procedures.
   

7. Late or Missed Payments

• 7.1 Failure to pay fees by the agreed deadline may result in temporary suspension of access to online classes or learning platforms.

• 7.2 Continued non-payment may lead to withdrawal from the course without entitlement to a refund.

• 7.3 Reinstatement is subject to full payment of outstanding fees.
   

Part B – Refunds

8. Refund Eligibility

8.1 Refunds are applied in accordance with the following conditions:
8.1.1 Withdrawal before course start
Eighty percent of the tuition fee is refunded.
8.1.2 Withdrawal within the first two weeks of the course
Fifty percent of the tuition fee is refunded.
8.1.3 Withdrawal after the first two weeks of the course
No refund is available.
8.2 The following fees are non-refundable:

• Application Fee
   

8.3 Refunds are calculated based on the amount of tuition fees paid at the time of withdrawal.
8.4 Exceptional circumstances, including serious medical issues, may be reviewed on a case-by-case basis.
 
9. Refund Request Procedure

• 9.1 Refund requests must be submitted in writing by email, stating the reason for withdrawal.

• 9.2 Supporting documentation may be requested where applicable.

• 9.3 Approved refunds are processed within 30 calendar days and returned to the original payer.

• 9.4 Written confirmation is issued once the refund has been completed.

10. Record Keeping

• 10.1 All fee and refund records are retained securely for a minimum of three years.

• 10.2 Records include invoices, payment confirmations, refund approvals, and related correspondence.

• 10.3 All financial data is processed in accordance with UK GDPR and the Data Protection Act 2018.

11. Publication and Communication

• 11.1 This policy and the current Fee Schedule are published on the official FJICI website.

• 11.2 Learners are advised to review this policy carefully before making any payment.
   

12. Review and Updates
12.1 This policy is reviewed annually to ensure ongoing clarity, fairness, and compliance with UK regulatory expectations.